SANC FAQ

  • When will my orders arrive?

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    Orders placed from Monday to Thursday are shipped the next day and can be received 1 to 2 days after shipping.Orders placed after 7 AM on Friday through Sunday …

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  • What is fermented soy sauce?

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    Fermented soy sauce is made by inoculating selected strains into soybeans or grains, then fermenting and aging them over a long period. It has a long manufac…

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  • How should I store opened soy sauce?

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    As a fermented product, soy sauce can deteriorate in flavor and color when exposed to air or higher temperatures.

    To minimize air exposure, close the lid immediately after use, and it is best to use it within 2 months after opening.
    When storing opened soy sauce, it is recommended to keep it in the refrigerator rather than at room temperature.

    If it must be stored at room temperature, it should be kept in a cool, dark place away from direct sunlight.

  • What is the difference between fermented soy sauce and dark soy sauce?

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    Fermented soy sauce is made by inoculating soybeans (or defatted soybeans) and grains, such as wheat, with koji mold (a beneficial mold for the body), and then …

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  • Are fermented soy sauce and dark soy sauce used differently?

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    Fermented soy sauce and dark soy sauce are typically used in the same way. Although there are differences in their manufacturing methods, both types of soy sauc…

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  • I received the product as a gift, but the size is a bit small. Can I exchange it?

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    Exchanges are allowed if the size does not fit.However, exchanges are only allowed if the product still has its price tag. If the product has already been washe…

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  • Do I have to buy the bra and panties as a set?

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    It’s not mandatory, but since innerwear is also considered a fashion item, it’s common for those with a sense of style to wear them as a set.
    Therefore, gifting them as a set is generally considered more formal and thoughtful.

  • Why aren’t Korean soybeans used?

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    Soybeans make up the majority of production costs, but the supply rate of Korean soybeans is less than 5%, and their price is more than four times higher than that of imported soybeans.

    If this cost were fully reflected in the product price, items like soy sauce or soybean paste would exceed KRW 7,000 per kilogram.

    SANC uses imported soybeans that are non-GMO grade A, carefully selected to ensure only clean, high-quality beans are used.

  • Are imported soybeans used?

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    Yes, since the domestic supply rate of Korean soybeans is under 5%, we primarily use soybeans from the United States. These soybeans are directly imported from …

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  • Are underwear size labels different for each brand?

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    Bra sizing is recommended to follow the standards set by the Korean Standards Association (KSA). In May 1999, a new KS standard was introduced to reflect the changing body shapes of women in Korea.

    SANC underwear follows the KS standard guidelines.